Each day seems to bring another report of medical error – no system is immune. Many leaders mistakenly believe they have good safety programs in place to prevent errors. More often than not, these programs are inadequate leaving organizations and patients at risk. The journey to HRO must incorporate leader development as a primary goal. Healthcare leaders must master the skills that create and foster high trust relationships. Nothing erodes trust more quickly than unresolved conflict. Our team walks with your leaders and their teams to transition conflict into team-based conversations requisite for HRO transformations.